Introduction to Castle Compliance Club and partners

[Jo Wheeler]

Many organisations struggle with reducing their compliance gaps and are often overwhelmed by the pressures of being compliant with all the laws and regulations. Castle Compliance Club can help registered providers manage all their asset compliance streams using dedicated software that will help to improve efficiency, reduce cost and ultimately keep their residents safe.

The Castle Compliance Club (CCC) was set up by and is managed by the consultancy Cordery Castle. The club supports smaller registered providers become confident in their asset list, through the digitalisation of compliance data using specialist software, to annual reviews of asset and compliance data. All compliance streams are supported from the big six through to monitoring fire alarm checks in supported and sheltered housing.

Cordery Castle works in partnership with software providers Smartlog and True Compliance. This industry leading compliance software is an alternative to spreadsheets or bolt on systems to existing management software. Using user-created risk assessments, reports and widgets, it provides the client with real-time monitoring of their asset compliance. Together we help registered providers improve how they read, digitally store, and process compliance documentation.

The Castle Compliance Club offers tailored solutions to meet your needs. Clients can choose from mild or managed packages, as well as support around asset management, decent homes, Health and safety regulations, compliance programme management, staff competency reviews and structures, supporting DLOs, tendering/recruiting contractors, etc.

All clients have access to our compliance regulatory forum. Accessed securely via our website, club members can post questions, share best practice and discuss compliance issues that are relevant to smaller providers. Updates on legislation and other helpful information is also available. All clients also have access to radon testing with sensors being available for an additional cost.

A short video illustrating the support CCC provides can be found on https://www.youtube.com/watch?v=jImAkWN0WRs. More information is also available from https://castlecc.co.uk/.


Support packages

Our two support packages are designed to support you to set up either or both software systems to meet your organisations unique needs, and to ensure complete onboarding to get full value from the software. All packages include access to the fully customisable software, access to the compliance forum and radon testing. The two packages are:

Managed, as the name suggests, is a fully managed service. It includes;
• Support to revise the asset list if needed.
• Undertaking the software onboarding process including uploading the asset list, agreeing rules, creating reports, onboarding contractors, uploading legacy data, etc.
• Management and monitoring of compliance actions on behalf of the provider.
• Regular compliance stream reporting.
• Fully built compliance programs and review of contractor performance.
• Future technical updates, ability to add addition compliance streams and ongoing new document mapping

The mild package includes;
• Support prior to onboarding, for example finalising your property list.
• Support uploading property data, creating rules and reports, and evaluating the system to ensure your organisation gets the most from the software.
• Support with building compliance programmes and contractor performance review.
• Future technical updates, ability to add addition compliance streams and ongoing new document mapping

Pricing is based on portfolio size, which package and software is chosen and whether any additional services are required. Interim staffing, for example for compliance monitoring, can be provided for an additional cost.


Our partners

SMARTLOG
Smartlog® is cloud-based fire and health & safety compliance management software for businesses of all forms and sizes. From Risk Assessment to eLearning courses, Smartlog incorporates multiple health & safety
software tools into one central hub to provide the complete compliance management system. More information can also be found on their website https://safesmart.co.uk/.

TRUE COMPLIANCE
True Compliance is a cloud-based compliance management system which helps housing providers, regardless of their size, their preferred core systems, or way of working, to mitigate compliance risks and improve assurance. True Compliance does this by;
• reading and validating the data from the source document.
• analysing that data and providing centralised storage.
• creating and allocating required actions.
• providing the user with a real-time status update of all their compliance streams, including jeopardy reports, outstanding and completed actions, etc.
• assuring organisations that their legal and regulatory reports are correct.

True Compliance provides accountable business leaders with an immediate understanding of their compliance streams, and the ability to report on and audit compliance performance based on 100% data analysis.

Contractors can upload certificates directly into True Compliance either via a contractor portal or an API. Actions can also be automatically assigned to contractors.

True Compliance is currently used by some of the UK’s most well-known housing providers such as Notting Hill Genesis and Metropolitan Thames Valley. More information can also be found on their website https://www.truecompliance.co.uk/.